Osborne Clarke Partners With Absolute to Provide Fee Earners and Partners With a Seamless User Experience and Secure Remote Access

Growing pains were creating a challenge for Osborne Clarke. In a short period of time, the law firm rapidly scaled internationally and enabled all employees with laptops through their agile IT strategy and ‘Connected Working Policy. Like many other firms, Osborne Clarke experienced various connectivity difficulties with fee earners traveling, working remotely, commuting, and visiting clients. The firm’s IT team attempted to enable fee earners to use this time as if they were still in the office. However, factoring in unreliable connectivity and variable network conditions outside the office environment made this a growing problem.

For Osborne Clarke’s IT team, deeper visibility into how apps, networks, and devices were being utilized and performed whilst in or out of the office was required. This would ensure that issues could be identified quickly and reduce the amount of service desk tickets being raised.

Ensure Remote Workers Stay Connected

As Osborne Clarke replaced its existing legacy VPN tool, which struggled to meet these new demands, the simple-to-manage Absolute Secure Access solution (including both best-in-class optimized secure tunnel and Zero Trust Network Access capabilities) gave fee earners a completely secure environment to access company resources. This also allowed users to avoid application timeouts and re-authentication whenever connections dropped or switched.

Optimized Video Application Traffic

Osborne Clarke also faced a number of challenges around accessing corporate resources, including its video conference solution. The Absolute Secure Access policy engine enabled the firm to shape network traffic to help balance security measures with a seamless user experience for its remote workers. Using the solution's granular split-tunneling capability, the firm is now able to secure, monitor, and control traffic flowing both inside and outside the optimized tunnel. This is helping them transition to the cloud in a flexible manner as they split more cloud traffic out of the tunnel.

Real-Time Insights Into Connection Performance

In addition, Absolute Secure Access includes digital monitoring capabilities, which keep a comprehensive record of connections and connection failures, with detailed reasonings for any issues impacting remote workers. Osborne Clarke can now proactively and efficiently identify, diagnose, and fix issues related to remote working, decreasing the mean time to resolution for support desk teams and reducing downtime for employees.