IBB is a full-service UK law firm that provides its clients with legal expertise in property and construction, corporate and commercial, employment, litigation, and more. The IT strategy at IBB requires secure, seamless connectivity for employees working from anywhere.
The Story
Meeting the Challenges of a Remote Work Environment
In addition to the public health crisis it created, the COVID-19 pandemic also created significant operational challenges for organizations all over the world. At IBB, the 2020 global pandemic and lockdown magnified concerns with the legacy VPN technology the firm had in place. These VPN issues became apparent when IBB’s support team was required to diagnose problems occurring on workers’ home networks and devices. They had difficulty understanding why users experienced consistent disconnects while working outside of the office.
The Solutions
How They Did It
Introducing a Flexible Remote Access Solution
That’s when Appurity, IBB’s valued technology partner, introduced Absolute Secure Access. Appurity knew the solution could address IBB’s visibility issues, provide a more stable connection, and improve the company’s overall end user experience.
Improving Visibility with Unparalleled Insights
Once IBB replaced its existing VPN tool with Absolute Secure Access, the organization gained unparalleled insights into its mobile workforce. The solution not only provides the IBB IT team with the visibility they need to troubleshoot remote workforce issues, but it proactively improves the user experience for every user on any network. This is thanks to the software’s patented traffic optimization capabilities.
Positioning Towards a Future Zero Trust Environment
By opting for the cloud-hosted SaaS deployment option of Absolute Secure Access, IBB is executing on a hybrid cloud IT strategy and is positioning itself for future growth toward a Zero Trust environment.
The Results
Upgrading the User Experience in the ‘Work-From-Anywhere’ Landscape
As law firms continue to support a ‘work-from-anywhere’ workforce, Absolute’s cloud-based solution provides the flexibility needed to meet changing IT environments while keeping end users productive.
With Absolute Secure Access, the law firm was able to:
- Decrease connection-related support calls and trouble tickets to IT, saving the support teams hours of time every day
- Improve visibility, allowing IT to proactively identify, diagnose, and fix remote working issues using bandwidth and connection reports
- Provide a flexible remote access solution that can grow with a hybrid cloud IT strategy
Absolute Platform FAQ
The Absolute® Platform leverages a cloud-based, highly-available and secure multi-tenant architecture that is available across different regions. It’s comprised of a variety of foundational components that power Absolute product features that are being leveraged by the company’s enterprise customers and ecosystems partners (e.g., independent software vendors, original equipment manufacturers, or managed service providers) alike.
The Absolute Platform consists of three core components:
- Absolute Persistence Technology
Absolute Persistence® technology, a unique, patented technology is already embedded in over 600 million devices as a result of Absolute’s partnership with nearly 30 system manufacturers from around the world. Once activated, this technology is fiercely resilient and is the only solution to survive attempts to disable it, even if the device is re-imaged, the hard drive is replaced, or the firmware is updated.
No other technology can do this. Ultimately, it provides a secure, unbreakable, and always-on connection between the Absolute Platform and the endpoint, allowing you to gain unprecedented real-time visibility, control, and remediation capabilities.
- Absolute Resilience Technology
The Absolute Platform utilizes two types of patented Absolute Resilience™ technology to ensure that mission-critical applications remain healthy and operational and to provide end users with the most productive, as well as optimized remote access experience possible:
- Application Resilience™: Monitors mission-critical applications’ health and behavior; detects if missing, corrupted, or not running; and automatically repairs or re-installs components when necessary – without requiring human intervention. Application Resilience ensures security controls are working as expected and provides optimal user experience by fixing unhealthy applications. Currently more than 60 mission-critical applications are enabled for Application Resilience and more are being added frequently.
- Network Resilience™: Monitors and automatically, as well as transparently restores and optimizes unhealthy network connections so networked applications continue to operate without end user-impacting interruptions that would otherwise require manual application restarts, network re-connects, and/or re-authentications. Network Resilience allows for superior connectivity and reliability, allowing end users to focus on their tasks and not network behavior.
- Absolute Intelligence
Absolute ensures a digital tether to each device remains intact, providing you with reliable insights and intelligence from all of your endpoints to the network edge — on or off your corporate network.
Hundreds of data points are gathered and served up as insights, providing guidance on utilization, health, security and compliance posture, as well as a unified view into the entire end user experience. Applying AI-based risk assessment and user entity behavior analytics lets you go beyond the monitoring of resources and applications, allowing for automated remediation and uncompromised user productivity.
Other foundational components of the Absolute Platform that enable the Absolute Secure Endpoint™ and Secure Access™ products are as follows:
- Web console
- Mobile app
- Rules and policy engine
- Alerts
- Dashboards
- APIs
- Application Persistence-as-a-Service SDK
- Third-party integrations (e.g., SIEM, ITSM)
Customers can leverage the Absolute Platform components through Absolute’s packaged products, APIs, and SDKs. The result will be rapid innovation. The Absolute Platform is always included in the product package of choice.
Like what you're hearing?
We’d love to show you how Absolute can secure and empower your organization.
Looking for more information? Join a product overview webinar
Secure Endpoint
Mitigating Zero-Day Threats in a Complex Cybersecurity LandscapeLive Webinar - Sept 17, 2024 | 9AM PT
Secure Access
Leveraging AI to Protect Against Modern Cybersecurity ThreatsLive Webinar - Oct 1, 2024 | 9AM PT
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