Absolute Resilience for ConnectWise
Boosting cyber resilience across multiple corporate environments
Enforcing proactive and remedial security measures to protect client endpoints
With the rise in ransomware and complexity of remote work policies, Managed Services Providers (MSPs) are tasked with handling IT and security operations across thousands of customer environments. This includes device lifecycle management from cradle to grave, provisioning applications and resources for end-users and maintaining security posture. In addition, when a mass-scale IT or security event such as ransomware strikes, MSPs are expected to aid in the restoration efforts to limit downtime to client business operations.
Product Highlights
The Absolute Resilience for ConnectWise® product integration empowers MSPs to boost cyber resilience across their clients' endpoint environments by enhancing visibility, enforcing security posture through application self-healing and responding to device risks or compliance breaches using integrated device actions. The product surfaces Absolute Secure Endpoint’s device telemetry and actions to be accessible through the ConnectWise Asio™ console. Resilience for ConnectWise leverages Absolute Persistence® technology embedded in the firmware of PCs manufactured by leading OEMs such as Dell, Lenovo, HP and others. Product modules available with the integration include the following.
The core module, that includes the deployment of the Absolute Agent and basic Hardware Reporting. Other modules depend on it.
Track key device attributes such as encryption status and location. Freeze or quarantine devices that are at-risk, compromised to protect them from being accessed illegally. Wipe devices that are being decommissioned or reassigned to new users to ensure sensitive data is erased.
Report on and repair the health of critical security and endpoint management applications such as Microsoft Configuration Manager (previously called SCCM), BitLocker and Defender ATP.
Absolute Resilience for ConnectWise offers MSPs with a simple and flexible billing model, enabling them to activate and subscribe to one or more product modules across their client environments.
Module Pricing
Price
- USD$1 per device per month**
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Features
- Agent Installed - Hardware Reporting
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Price
- USD$1 per device per month
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Features
- Geolocation
- Encryption Status Reporting
- Device Freeze/Offline Freeze
- Device Wipe
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Price
- USD$1 per device per month
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Features
- Application Resilience - MS Configuration Manager (SCCM)
- Application Resilience - Defender ATP
- Application Resilience - Bitlocker
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**Note that the Base module is not billed if the Discover/Guard or Heal modules are enabled for a device. For more details on how billing works, please view the Billing Rules page.
Getting Started - The Registration and Setup Process
ConnectWise Asio Console
- In the ConnectWise Asio Console, Integrate Absolute Security - this generates the client id and secret key
Absolute Registration Form
- Register for the Absolute Resilience for ConnectWise Free trial at https://www.absolute.com/partners/rmm/account-registration/
- Once you complete the registration form, you will receive a welcome email that directs you to login to the Absolute Console as well as a password set email. Note that the Absolute Console is used solely to set up your ability to manage Absolute Resilience for ConnectWise from your ConnectWise account
Absolute Console
- Login to the Absolute Console with your credentials and accept Absolute’s Master Subscription Agreement (MSA)
- In the Absolute Console, enter the Asio client id and secret key to generate the API token
ConnectWise Asio Console
- In the ConnectWise Asio Console, enter the API token to link your Absolute Secure Endpoint instance to your ConnectWise Asio account
- Apply the Absolute Integration to your Asio sites
- Deploy the Absolute Agent to devices - i.e. a) Create a Policy for Deployment, b) Create a Package and assign the policy to that package, c) Assign the package to your Asio sites
- Enable features - Create Policies for the features you wish to use, create Deployment Packages for those policies and assign the Packages to Sites
- You are now ready to enable features View Reports and Take Actions.
Free Trial and Billing Information
- Registration and Free Trial - Your free trial starts immediately when you complete the registration form at https://www.absolute.com/partners/rmm/account-registration/, and your free trial ends on the last day of the next calendar month. As an example, if you complete the registration form on May 16, your free trial will commence on May 16 and will end on June 30. You are only eligible for a free trial once, and you must not register multiple times in order to receive additional free trial benefits. Absolute reserves the right in its sole discretion to reject any registration, and to cancel or modify its free trial offer at any time, including during your free trial, without notice or liability.
- Cancelling the Free Trial and Automatic Billing After the Free Trial – You may cancel your free trial at any time during the free trial period by uninstalling the Absolute Agent from all of your devices and unenrolling your devices. If you do not wish to continue to use Absolute Resilience for ConnectWise as a paid subscription after your free trial, you must uninstall the Absolute Agent from all of your devices and unenroll your devices before the end of your free trial. You will not receive a reminder from Absolute or ConnectWise prior to the end of your free trial. You are solely responsible for uninstalling the Absolute Agent from your devices and unenrolling your devices prior to the end of the free trial if you do not wish to pay for subscriptions once the free trial ends. If you have any devices in an enrolled state in your account on the first day of the calendar month following the end of the trial period, you will be billed. If you never install the Absolute Agent on any devices, you will not be billed.
- Billing Rules After the Free Trial Ends – Absolute provides a flexible “a-la-carte” billing approach – for more details on how billing works, please view the Billing Rules page.
- Billing Contact And Information – on the registration form, you will be asked to provide an accounts payable contact name/email and, where applicable, country specific information needed to bill you and apply the correct sales tax.
- Payment Methods - You may pay via Credit Card, ACH Direct Deposit or Wire. Payment terms are N30 (30 days after invoice date). If you do not pay within this timeframe, Absolute reserves the right to permanently terminate service.
Technical Support Information
- Support provided by ConnectWise - for questions/issues related to the use of the ConnectWise Asio portal, configuration and API enablement, please email ConnectWise Support at [email protected]
- Support provided by Absolute Security - for questions/issues related to the Absolute Resilience for ConnectWise product, please email [email protected] - contacts need to be authorized contacts (either the person who registered or someone previously authorized by them) and must also provide the Absolute Account Id, which is provided in the Welcome Email sent to the Registration contact and also visible in the Absolute Console to the Registration Contact.
- Technical User Guide- this can viewed from within the ConnectWise ASIO portal
Legal Agreement
As part of the Registration and SetupProcess, you will be required to agree to Absolute’s Master SubscriptionAgreement. Your use of Absolute Resilience for ConnectWise will be subject to the terms and conditions of that Master Subscription Agreement, which incorporates by reference various product and service addenda, including the RMM Platform MSP Addendum and the Secure Endpoint Products Addendum. Copies of these can be found at the links provided below:
Further Information
- For further information, please email [email protected].