Absolute Secure Access Provides Network Visibility and Seamless User Experience For Yorkshire Water

Yorkshire Water’s 1,800 field technicians respond to water delivery and quality issues such as water discoloration and burst pipes. The technicians responsible for this region of over five million residents rely on mobile connectivity to access schedules, maps, pipe location data, telemetry feeds, and more. Rather than helping this mobile workforce, the utility’s legacy VPN of 15 years offered no troubleshooting tools and provided no visibility into whether issues originated on a device, the network, the software, the modem, or the SIM card. The organization needed a new solution, but management also demanded that the transition avoided disrupting business.

Providing Seamless Connectivity for Remote Workers

Ultimately, Yorkshire’s transition from the previous VPN to Absolute Secure Access incurred no negative impact. Tech support now has full visibility into its devices, coverage areas, and user engagement. The IT team finds the system easy to maintain and patch and appreciates the system’s resiliency and capacity for expansion. Most importantly, the field technicians and business users now have uninterrupted, seamless connections with a single login, whether they’re using third-party Wi-Fi, 4G, or at home.

Improving Troubleshooting and Support With Enhanced Visibility

With full visibility into devices, network traffic, and coverage areas, the support team is able to handle all front-line resolutions. They use Absolute Secure Access tools to track technicians’ locations and monitor device health. The system offers a full inventory of devices, providing modem and firmware information.